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Update a ticket type
An MCP tool from the Intercom API server, hosted on mcp.hjlabs.in.
Update a ticket type You can update a ticket type. > 📘 Updating a ticket type. > > For the icon propery, use an emoji from Twemoji Cheatsheet [PUT /ticket_types/{ticket_type_id}]
Name on the gateway: intercom_api__update_ticket_type · may change things.
Parameters
| Name | Type | Description |
|---|---|---|
ticket_type_id required | string | The unique identifier for the ticket type which is given… |
name | string | The name of the ticket type. |
description | string | The description of the ticket type. |
category | Customer | Back-office | Tracker | Category of the Ticket Type. |
icon | string | The icon of the ticket type. |
archived | boolean | The archived status of the ticket type. |
is_internal | boolean | Whether the tickets associated with this ticket type are intended for internal… |
How to call it
Through the Smart Gateway, any client can run it by name with call_tool, or let the gateway find it with search_tools:
{
"name": "intercom_api__update_ticket_type",
"arguments": {
"ticket_type_id": "…"
}
}Or connect the Intercom API server directly, which lists 108 tools including this one:
claude mcp add --transport http hj-intercom-api https://mcp.hjlabs.in/mcp/intercom-api \
--header "Authorization: Bearer YOUR_API_KEY"Try asking
Use the update a ticket type tool with ticket_type_id set to ….