Update a ticket

An MCP tool from the Intercom API server, hosted on mcp.hjlabs.in.

Update a ticket You can update a ticket. [PUT /tickets/{ticket_id}]

Name on the gateway: intercom_api__update_ticket · may change things.

Parameters

Name	Type	Description
`ticket_id` required	`string`	The unique identifier for the ticket which is given by…
`ticket_attributes`	`object`	The attributes set on the ticket.
`state`	`in_progress \| waiting_on_customer \| resolved`	The state of the ticket.
`open`	`boolean`	Specify if a ticket is open. Set to false to close a ticket. Closing a ticket…
`is_shared`	`boolean`	Specify whether the ticket is visible to users.
`snoozed_until`	`integer`	The time you want the ticket to reopen.
`assignment`	`object`

Through the Smart Gateway, any client can run it by name with call_tool, or let the gateway find it with search_tools:

call_tool arguments

{
  "name": "intercom_api__update_ticket",
  "arguments": {
    "ticket_id": "…"
  }
}

Or connect the Intercom API server directly, which lists 108 tools including this one:

Run in your terminal

claude mcp add --transport http hj-intercom-api https://mcp.hjlabs.in/mcp/intercom-api \
  --header "Authorization: Bearer YOUR_API_KEY"

Use the update a ticket tool with ticket_id set to ….