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Reply to a ticket
An MCP tool from the Intercom API server, hosted on mcp.hjlabs.in.
Reply to a ticket You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins. [POST /tickets/{ticket_id}/reply]
Name on the gateway: intercom_api__reply_ticket · may change things.
Parameters
| Name | Type | Description |
|---|---|---|
ticket_id required | string | The id of the ticket to target. |
message_type required | comment | |
type required | user | |
body required | string | The text body of the comment. |
created_at | integer | The time the reply was created. If not provided, the current time will be used. |
attachment_urls | array | A list of image URLs that will be added as attachments. You can include up to… |
intercom_user_id required | string | The identifier for the contact as given by Intercom. |
How to call it
Through the Smart Gateway, any client can run it by name with call_tool, or let the gateway find it with search_tools:
{
"name": "intercom_api__reply_ticket",
"arguments": {
"ticket_id": "…",
"message_type": "…",
"type": "…",
"body": "…",
"intercom_user_id": "…"
}
}Or connect the Intercom API server directly, which lists 108 tools including this one:
claude mcp add --transport http hj-intercom-api https://mcp.hjlabs.in/mcp/intercom-api \
--header "Authorization: Bearer YOUR_API_KEY"Try asking
Use the reply to a ticket tool with ticket_id set to ….