Create a ticket

An MCP tool from the Intercom API server, hosted on mcp.hjlabs.in.

Create a ticket You can create a new ticket. [POST /tickets]

Name on the gateway: intercom_api__create_ticket · may change things.

Parameters

Name	Type	Description
`ticket_type_id` required	`string`	The ID of the type of ticket you want to create
`contacts` required	`array`	The list of contacts (users or leads) affected by this ticket. Currently only…
`company_id`	`string`	The ID of the company that the ticket is associated with. The ID that you set…
`created_at`	`integer`	The time the ticket was created. If not provided, the current time will be used.
`ticket_attributes`	`object`	The attributes set on the ticket. When setting the default title and…

Through the Smart Gateway, any client can run it by name with call_tool, or let the gateway find it with search_tools:

call_tool arguments

{
  "name": "intercom_api__create_ticket",
  "arguments": {
    "ticket_type_id": "…",
    "contacts": []
  }
}

Or connect the Intercom API server directly, which lists 108 tools including this one:

Run in your terminal

claude mcp add --transport http hj-intercom-api https://mcp.hjlabs.in/mcp/intercom-api \
  --header "Authorization: Bearer YOUR_API_KEY"

Use the create a ticket tool with ticket_type_id set to ….